Diana Ward-Collins

Diana Ward-Collins

Diana Ward-Collins

Resume / Curriculum Vitae      Downloadable
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Interview with Diana Ward-Collins
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Résumé / Curriculum Vitae

Diana Ward-Collins, RN, MSN
Mediator

Distinguished career spanning 40 years in clinical, administrative, & healthcare education. Diana has dedicated the last 15 years to mediating community and workplace disputes including EEO and disability; family communications related to Trans-generational (elder) concerns, Long Term Care & End of Life Decisions. Published author of numerous articles on ethics and legal nursing concerns. 

EDUCATION

Master of Science Nursing (MSN) George Mason University, Fairfax VA  1981
Bachelor of  Science Nursing (BSN) George Mason University Fairfax VA (Honors)1978
Diploma, Mercy Hospital Nursing School, Denver CO 1962

CONFLICT RESOLUTION TRAINING

Divorce and Child Custody (2003) Common Ground
Advanced Mediation (1999) Mediation USA 
Child Dependency & Neglect (1998) Jefferson County
Workplace Mediation Process (1998) Mediation USA
Advanced Mediation Skills (1998) US Postal Services
Victim Offender Mediation (1996) FACE to FACE
Basic Mediation (EEO) (1995) CDR Associates   

 WORK EXPERIENCE

1992-
Present		 THE LEGAL NURSE NETWORK; LNN MEDIATION:  Founder & President
  • Medical Legal Nurse Consultant. Mediation.  Education/trainer
  • External Mediator: US Postal Service, Bureau of Land Management, World Bank, Colorado State Developmental Disability
  • Medicare Mediation Project - State of Colorado and North Dakota

1963-2003 
  

ADMINISTRATIVE AND CLINICAL NURSING:  Positions with steadily increasing responsibility.  Notably:

  • DIRECTOR OF NURSING:  Obici Hospital, Suffolk, VA1985-1989
  • ASSOCIATE DIRECTOR OF NURSING: Southern Maryland Hospital, Clinton, MD
  • DIRECTOR OF NURSING:  Fairfax Surgery Center, Fairfax VA
  • CHARGE NURSE Yokosuka Naval Base Hospital, Yokosuka, Japan
  • ASSISTANT HEAD NURSE Stanford Hospital (Cancer Research) Palo Alto CA
Diana Ward-Collins' Comprehensive Healthcare CV

SELECTED PUBLICATIONS:

  • Conflict resolution: A short description of the mediation process for health care professionals (1997) Colorado Nurse, 9 (3) 9-10
  • Alternative Dispute Resolution: A Short Description of the Mediation Process for Conflict Resolution on Healthcare Issues (1998/July) The Journal of Legal Nurse Consulting 9 (3) 2-7
  • Trans-Generational Mediation: A Strategy to Empower the Elderly (July 2001) CSA Journal. Society of Certified Senior Advisors. XI. 36-39
  • Caught in the Middle?: How to Manage Conflict and solve Problems By Negotiating With Others (4/2006)


SPEAKER PRESENTATIONS               

  • 13th Annual EEO/AA Conference(1997)Mediation: How It Works For Employer & Employee
  • Colorado Civil Rights Division, Sexual Harassment Training,  (1998)
  • Mediation for Individuals with Developmental Disabilities. Colorado Developmental Disabilities Conference (1999)
  • Loveland Police Depart. (2001) Restorative Justice ‘Reframing’- The Long & the Short of It
  • American Society on Aging (2001) Ethical Issues: Boundaries, Conflicts of Interest & Appearance of Impropriety
  • Society of Certified Senior Advisors (2001) Ethics in Senior Business; Grief & Loss
  • CCMO (2003). Trans-Generational Mediation: Understanding & Empowering the Elderly
  • Parents Without Partners-Denver Chapter (2004)   Effectively Managing Personal Conflicts

 PROFESSIONAL ORGANIZATIONS                  

  • Association for Conflict Resolution (ACR) (2003-present)
  • Society of Professionals in Dispute Resolution (SPIDR) (1998-2001)
  • American Nurses Association (l978-2007)
  • Colorado Nurses Association(1989-2007)

COMMUNITY SERVICES
Channel 9 Health Fair:  Advanced Directives 1994
JCMS 1995-present - Awarded Mediator of the Year 1996 & 1997
FACE to FACE: Victim Offender Volunteer Mediator 1996-1999
President: Columbine Knolls So II Home Owners Association

Recommendations and Praise

"In the Postal Service, Ms. Ward-Collins' resolution rate of about 90% exceeded the average resolution rate of 70%.  All of the disputes were EEO complaints.  Ms. Ward-Collins acted professionally at all times.  She has a very good understanding of EEO law and procedures.  She also is very knowledgeable about diversity and affirmative employment, so much so that I contracted with her to give a presentation on diversity to our State Leadership Management Team in September of 2002.  She has demonstrated excellent mediation skills and abilities.  I highly recommend her to work with EEO matters."

Enrico D. David, EEO Manager for Colorado-Wyoming District USPS REDRESS Mediation Program from 1998 - 2002